Senior Platform Engineer at five9

This role is designed for a seasoned Contact Center professional with extensive experience in SaaS implementation. The ideal candidate has at least 12 years of professional experience, specifically with 7+ years in professional services consulting for contact center software (like Genesys or NICE). You should be a technical expert capable of navigating complex API integrations, SSO requirements, and advanced IVR configurations while acting as a consultant for enterprise-level clients. The position offers a comprehensive benefits package including company stocks, annual merit increases, and a 15% night shift differential. While the role is listed as hybrid in Manila, it involves a permanent night shift schedule to align with global operations. Notable perks include HMO with free dependents, a retirement plan, and allowances for internet and meals during work-from-home periods. **You might be a good fit if you...** * Have deep expertise in integrating CRMs like Salesforce, NetSuite, or ServiceNow via advanced API methods. * Are comfortable leading high-stakes requirements gathering and technical deployments for enterprise customers. * Can translate complex SIP and technical requirements into business language for non-technical stakeholders. * Enjoy mentoring junior engineers and taking ownership of escalated implementation projects.