Senior Product Design Manager - Knowledge AI at Zendesk

This role is designed for a seasoned design leader who has a deep background in SaaS and a specific interest in the intersection of Knowledge Management and Artificial Intelligence. You should have at least 5 years of experience managing people and a proven track record of scaling design teams. Experience with CMS or CRM products is a significant advantage, as is a portfolio that showcases how you’ve integrated Large Language Models (LLMs) into user workflows. This is a high-impact leadership position based in Lisbon, offering a hybrid work model that balances remote flexibility with local collaboration. You will be at the forefront of the company’s AI evolution, defining how knowledge-based self-service works for a global audience. The role offers high visibility, involving frequent interaction with executive stakeholders and cross-functional partners in Product and Engineering across EMEA and North America. **You might be a good fit if you:** * Have successfully led and hired design teams in a fast-paced, distributed corporate environment. * Are comfortable translating complex AI capabilities into intuitive, research-backed user experiences. * Are an expert at evangelizing design strategy and connecting creative work to measurable business outcomes. * Enjoy mentoring senior designers and establishing high-quality craft standards across a department.