Senior Product Designer - Financial Crimes at mercury

**Who this is for** This role is for a senior Product Designer with extensive experience in complex, ambiguous problem spaces, particularly within regulated or

Work type: remote

Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States

Salary: $189,000 – $236,200/yr

Type: Full-time

Summary

**Who this is for** This role is for a senior Product Designer with extensive experience in complex, ambiguous problem spaces, particularly within regulated or operationally complex domains like fintech or trust & safety. You excel at designing systems that support critical decision-making. **Key highlights** You will own the end-to-end design process for high-stakes decision systems within Financial Crimes, balancing risk detection, operational efficiency, and customer impact. This involves deep user research, crafting intuitive workflows, and collaborating closely with product, engineering, and investigations teams to shape strategy and product direction. **You might be a good fit if you...** - Have 7+ years of product design experience with ownership of end-to-end projects in complex domains. - Are adept at interaction design and systems thinking, especially for multi-user, multi-step workflows. - Have experience designing alongside data-driven or automated systems, including representing uncertainty in interfaces. - Can conduct contextual research and use insights to drive product direction and influence cross-functional teams.

Job Description

In many countries, profits from drug trafficking and human exploitation are funneled through ordinary-looking businesses, allowing serious harm to blend into everyday commerce. Financial systems can interrupt that flow when they are designed to notice unusual patterns: money that moves too fast, activity that doesn't quite add up, decisions that deserve a second look.

At Mercury, the Financial Crimes team is vital because this work directly influences the company's velocity, customer trust, and operational scale. It means shaping the internal tools and decision points that pause onboarding, surface risk, and support investigators in making high-stakes judgments at scale — while ensuring those moments are clear, fair, and minimally disruptive for legitimate customers. These are quiet interruptions, where the system asks a better question and protects people by default. Over time, these small design decisions add up to safer communities, healthier businesses, and a financial platform that rewards honest work.

This is a unique opportunity to re-imagine and strengthen the tools and processes for the constantly evolving space of finCrimes, and to refine how systems surface risk, support good judgment, and scale trust.

What you’ll do:

#### Own high-stakes decision systems

Design for complex, multi-stakeholder ecosystems, supporting internal teams like investigators and strategists as well as external partners such as banks and regulators with efficient, configurable, and high-quality tools.

Balance risk detection, operational efficiency, and customer impact in systems where false positives and false negatives both carry real costs.

Build a deep understanding of the technical and policy foundations behind how Mercury detects unusual activity, applies rules or thresholds, and decides when human review or action is required.

#### Design for judgement, not just automation
Own the end-to-end design process: scoping projects, defining workflows, designing detailed interactions and visuals, and ensuring quality implementation.

Craft designs from first principles, anticipating edge cases and failure modes to ensure resilience in high-stakes contexts.

Prototype multiple UX and visual concepts, then refine toward the right solution.

#### Ground decisions in real-world insights
Conduct deep, contextual research with investigators, strategists, and cross-functional partners to uncover hidden work, manual workarounds, and operational pain points.

Test designs with real users to validate comprehension, confidence, and decision quality in complex scenarios.

Use research insights to shape product direction and system design, and inform team understanding and product direction.

#### Shape alignment across teams through collaboration & influence
Partner closely with product, engineering, and investigations to contribute to strategy and roadmap.

Drive alignment by crafting narratives and prototypes that bring clarity across audiences - from engineers to executives.

Contribute to scalable design patterns that advance user outcomes and business goals. Improve consistency, speed, and confidence as Mercury grows.

You are the right fit if you:
Have 7+ years of product design experience, with ownership of end-to-end projects in complex or ambiguous problem spaces.

Enjoy both interaction design and systems thinking, especially building for multi-user, multi-modal, multi-step workflows that remain clear and usable under real-world constraints and edge cases.

Are comfortable designing alongside data-driven or automated systems and integrating AI or ML models into your products, including understanding how uncertainty, confidence, and human review should be represented in the interface.

Use prototyping as a core thinking tool to explore tradeoffs, test assumptions, and align cross-functional partners.

Have experience in data-heavy, regulated, or operationally complex domains (fintech, trust & safety, healthcare, security, or similar), or are motivated to deeply learn one.

Can translate complex technical or policy constraints into understandable, intuitive interfaces.

Ground your design decisions in contextual research and usability testing, and know how to turn messy, qualitative insight into concrete product direction with measurable impact.

Thrive in multi-stakeholder environments and can navigate disagreement with clarity, empathy, and a bias toward taking action.

Understand the balance between rigor and momentum, and know when to push for quality versus when to ship and iterate.

Value collaboration, humility, and shared ownership, especially when working alongside peers at different career levels, and on high-stakes problems with no perfect answers.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees (any location): $189,000–236,200

Canadian employees (any location): CAD $178,600–223,200

Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications.

[[Please see the independent bias audit report covering our use of Covey for more information.]](https://getcovey.com/nyc-local-law-144)

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