This role is ideal for a Senior Product Manager with a deep background in HealthTech, specifically within patient services, reimbursement, or "Hub" operations.
Work type: remote
Location: Massachusetts - Boston
Salary: $120,000 – $200,000/yr
Type: Full-time
This role is ideal for a Senior Product Manager with a deep background in HealthTech, specifically within patient services, reimbursement, or "Hub" operations. You should have at least 5 years of industry-specific experience and 3+ years in SaaS product management. The position requires a unique blend of technical execution and the ability to navigate complex regulatory environments like HIPAA and GDPR while building empathetic, AI-driven solutions for patient care. The compensation is highly competitive ($120k–$200k base + bonuses), and the "Work Anywhere" policy offers genuine remote flexibility. As a Public Benefit Corporation, the company provides a mission-driven culture that balances profit with social impact. This is a high-influence role where you will act as the primary architect for patient-centric features within a massive enterprise ecosystem, offering significant career growth and visibility. **You might be a good fit if you:** * Understand the technical nuances of benefit verification, prior authorization, and patient adherence workflows. * Have experience influencing roadmaps across multiple teams in a matrixed organization. * Are excited about applying Conversational AI and LLMs to improve patient support interactions. * Can translate complex healthcare "shop talk" into clear, actionable technical specifications for engineering teams.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities.
The Role
As a Senior Product Manager for Patient CRM, you will be the primary architect of the patient-centric vision within our broader Vault CRM ecosystem. You will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.
## What You’ll Do
As a Senior Product Manager for Patient CRM, you will be the primary architect of the patient-centric vision within our broader Vault CRM ecosystem. You will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.