This role is designed for a seasoned Product Manager with a deep footprint in the HealthTech space. The ideal candidate brings at least 5 years of experience sp
Work type: remote
Location: Massachusetts - Boston
Salary: $120,000 – $200,000/yr
Type: Full-time
This role is designed for a seasoned Product Manager with a deep footprint in the HealthTech space. The ideal candidate brings at least 5 years of experience specifically in Patient Services, Hub Operations, or Reimbursement software. You should be a hybrid expert: part strategist who understands the complexities of HIPAA and patient privacy, and part technical executor who can translate clinical adherence workflows into scalable SaaS requirements. The position offers a strong compensation range ($120k–$200k+) with additional bonus and stock potential. As a "Work Anywhere" company and a Public Benefit Corporation, Veeva provides a rare balance of remote flexibility and a mission-driven culture. This is a high-impact opportunity to influence a major product roadmap and work with cutting-edge AI agents to improve how patients interact with therapy providers. **You might be a good fit if you...** * Have a mastery of the patient journey, including benefit verification, prior authorization, and enrollment. * Excel in a matrixed environment, influencing other product teams to align on a shared vision. * Are data-driven and comfortable writing detailed technical specifications for engineering teams. * Have a passion for using AI and LLMs to solve high-touch, empathetic communication challenges.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities.
The Role
As a Senior Product Manager for Patient CRM, you will be the primary architect of the patient-centric vision within our broader Vault CRM ecosystem. You will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.
## What You’ll Do
As a Senior Product Manager for Patient CRM, you will be the primary architect of the patient-centric vision within our broader Vault CRM ecosystem. You will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI agents, mobile capabilities, and data architecture, evolves to meet the unique, highly sensitive requirements of Patient Support Programs (PSPs) and Patient Services. You will act as the subject matter expert and advocate, driving a dedicated roadmap that bridges the gap between traditional CRM functionality and specialized patient engagement, adherence, and enrollment workflows.