**Who this is for** This position is for an experienced Product Manager who has successfully shipped AI-powered products in a B2B SaaS environment and is passio
Work type: remote
Location: US Remote
Salary: $20,000/yr
Type: Full-time
**Who this is for** This position is for an experienced Product Manager who has successfully shipped AI-powered products in a B2B SaaS environment and is passionate about using agentic AI to transform the customer journey. **Key highlights** You will lead the development of AI-powered experiences within ServiceTitan's platform, working closely with data science and engineering to define evaluation frameworks and improve customer outcomes. **You might be a good fit if you...** - Have 5+ years of PM experience, including at least 2 years focused on AI/ML product development. - Think in terms of eval frameworks and understand the nuances of deterministic versus non-deterministic AI approaches. - Are highly analytical, capable of interpreting agent performance data to drive iterative product improvements. - Can translate complex AI capabilities into clear business value for internal and external stakeholders.
Ready to be a Titan?
ServiceTitan is the leading operating system for the trades -- powering everything from marketing and dispatch to payments and accounting for residential, commercial, and exterior contracting businesses. We're looking for a Senior Product Manager to join the Lifecycle Intelligence team and help define how AI transforms the post-sales customer experience.
You'll own critical parts of the intelligence that makes our platform smarter for every customer interaction -- from the moment a contractor finishes onboarding through years of daily use. You'll work at the intersection of large language models, deep product domain knowledge, and real customer outcomes, building AI-powered experiences that help contractors get more value from ServiceTitan and help our teams serve them more effectively.
If you've shipped AI products in production, think in eval frameworks before you think in feature specs, and want to apply that craft to a platform used by tens of thousands of businesses every day -- we want to hear from you.
What you'll do
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $137,900 USD - $184,500 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.