Senior Product Marketing Manager - Voice & Digital Engagement at five9

This role is designed for a seasoned product marketer with a deep background in Customer Experience (CX) or Contact Center as a Service (CCaaS). The ideal candi

Work type: remote

Location: United States (Remote)

Salary: $123,500 – $229,500/yr

Type: Full-time

Summary

This role is designed for a seasoned product marketer with a deep background in Customer Experience (CX) or Contact Center as a Service (CCaaS). The ideal candidate is a domain expert who understands the technical nuances of omnichannel routing, voice technologies, and digital engagement. You should be equally comfortable conducting deep competitive intelligence and translating complex technical specs into high-impact narratives for C-suite buyers. The compensation range is exceptionally broad (up to $229.5k), with a robust benefits package that includes 100% employer-paid healthcare premiums and 12 weeks of parental leave. While the role is "Fully Remote" for most, there is a hybrid requirement (3 days/week) if you live within 50 miles of the San Ramon, CA office. This is a high-visibility position where you will act as the external "voice of the product" during major events and webinars. **You might be a good fit if you:** * Have 5+ years of experience specifically marketing CCaaS, AI, or CX software solutions. * Can demonstrate a track record of driving successful go-to-market (GTM) strategies and sales enablement. * Are skilled at "cross-functional championing," bridging the gap between Product Management and Sales teams. * Thrive in fast-paced environments where you are responsible for both high-level strategy and tactical content creation.

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for a Senior Product Marketing Manager for voice and digital channel engagement with deep domain expertise in contact center technologies (CCaaS Platform, channels, routing, UI, reporting, WEM), omnichannel strategy, data analysis, and strong go-to-market (GTM) execution skills. You will serve as the external "voice of the product," translating technical features into compelling customer benefits. You will craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life.

Key Responsibilities:

• Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.

• Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.

• Enablement: You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.

• Competitive Intelligence: As Five9's competitive landscape expert, conduct research to understand rivals' strengths, weaknesses, and opportunities.

• Sales Collateral: You will be responsible for developing sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.

• Marketing Campaigns: You will work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities.

• Cross-functional champion: Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future.

• Represent Five9 at events, webinars, and other customer-facing activities.

• 5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions.

• Bachelor's degree in Business or Marketing Management, MBA preferred.

• Strong communication skills, including excellent verbal, written, and presentation skills.

• Adept at working cross-functionally.

• Fast learner, detail-oriented, and must enjoy fast-paced work environments.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

• Generous employee stock purchase plan.

• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

The US base salary range for this role is below.
$123,500—$229,500 USD

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