Senior Product Marketing Manager - Voice & Digital Engagement at five9

This role is designed for a seasoned product marketer with a deep background in Customer Experience (CX) or Contact Center as a Service (CCaaS). The ideal candidate is a domain expert who understands the technical nuances of omnichannel routing, voice technologies, and digital engagement. You should be equally comfortable conducting deep competitive intelligence and translating complex technical specs into high-impact narratives for C-suite buyers. The compensation range is exceptionally broad (up to $229.5k), with a robust benefits package that includes 100% employer-paid healthcare premiums and 12 weeks of parental leave. While the role is "Fully Remote" for most, there is a hybrid requirement (3 days/week) if you live within 50 miles of the San Ramon, CA office. This is a high-visibility position where you will act as the external "voice of the product" during major events and webinars. **You might be a good fit if you:** * Have 5+ years of experience specifically marketing CCaaS, AI, or CX software solutions. * Can demonstrate a track record of driving successful go-to-market (GTM) strategies and sales enablement. * Are skilled at "cross-functional championing," bridging the gap between Product Management and Sales teams. * Thrive in fast-paced environments where you are responsible for both high-level strategy and tactical content creation.