Senior Product Specialist at CarGurus

This role is ideal for a mid-to-senior professional with at least 5 years of experience specifically within the automotive SaaS or dealership vendor space. You should have a deep understanding of the used vehicle lifecycle, particularly how dealerships handle vehicle acquisition and pricing strategies. It is a "builder" role, perfect for someone who enjoys creating processes, training customers, and acting as a high-touch advisor rather than just a support agent. The compensation is competitive ($87k - $104k) and includes equity (RSUs) for all employees, which is a significant plus. CarGurus offers a hybrid work model in Boston with "best-in-class" perks like daily free lunch, commuting coverage, and a new car discount. As a "Senior" specialist, you’ll have a direct hand in shaping product launches, giving you high visibility and influence over the product roadmap and customer retention. **You might be a good fit if you...** * Have deep expertise in automotive retail, specifically how dealers price and buy inventory. * Enjoy "consultative" support—coaching customers via video/phone to improve their bottom line. * Thrive in ambiguous environments where you need to create your own SOPs and resources. * Are comfortable analyzing data to identify why customers might churn and how to prevent it.