This role is designed for a seasoned Sales Operations professional with at least 7 years of experience who wants to be the "founding" operations leader for a gl
Work type: hybrid
Location: San Francisco, California
Salary: $19,100 – $238,650/yr
Type: Full-time
This role is designed for a seasoned Sales Operations professional with at least 7 years of experience who wants to be the "founding" operations leader for a global enterprise division. You should have a strong background in high-growth SaaS and be comfortable acting as a strategic advisor to VPs. The ideal candidate is someone who can balance high-level strategy (territory modeling and forecasting) with the technical "under-the-hood" work of managing a Salesforce ecosystem. The compensation is highly competitive, reaching up to $238,650 plus equity and bonuses. While the role is categorized as "Senior," the description emphasizes a "Principal" level of impact, offering a unique opportunity to build an enterprise playbook from scratch. You’ll work in a modern, AI-first environment (focusing on the Fin AI agent) with a hybrid schedule in San Francisco (3 days on-site). **You might be a good fit if you:** * Have mastered Salesforce, Excel, and advanced data modeling for large-scale sales teams. * Envision yourself building the foundational operational infrastructure for a global enterprise org. * Are excited about integrating AI tools to automate workflows and generate deeper sales insights. * Have experience with specialized sales tech like Clari, Gong, or Tableau to drive predictable revenue.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What's the opportunity?
We’re looking for an analytical, curious, and impact-driven Principal Sales Operations Manager to join our Revenue Operations team. Our departmental mission is to empower Intercom’s go-to-market teams with the systems, insights, and strategies that drive predictable revenue growth and create exceptional customer experiences. This is a unique opportunity to build and scale the new enterprise operations function at Intercom.
You’ll be the founding enterprise sales operations leader, responsible for defining the operations playbook, building cross-functional relationships, and establishing the foundations that let our enterprise sales team establish Fin as the default AI solution for large-scale customer support organizations.
In this role, you will be the strategic partner to our Enterprise Sales VP and their global organization. This unique opportunity places you at the forefront of data, process optimization, and strategy execution, directly contributing to our fast-growing sales team achieving ambitious targets. You’ll manage complex workflows end-to-end, bring structure to ambiguous problems, and connect data to the broader business context. This is a chance to significantly influence Intercom’s growth trajectory, deliver improved efficiencies for Sales, and work in a dynamic, AI-first, data-driven environment.
## What will I be doing?
Bachelor’s Degree
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.