This role is designed for a seasoned Salesforce professional with a deep specialization in **Quote-to-Cash** and **CPQ** systems. You are likely an engineer who
Work type: hybrid
Location: Chicago, Illinois
Salary: $192,000 – $245,300/yr
Type: Full-time
This role is designed for a seasoned Salesforce professional with a deep specialization in **Quote-to-Cash** and **CPQ** systems. You are likely an engineer who enjoys technical complexity, holds multiple certifications, and has a proven track record of designing scalable solutions in high-growth environments. Experience with modern development workflows (Git, CI/CD) and a willingness to leverage AI tools for rapid development are essential. The compensation package is highly competitive for the Chicago market, offering up to **$245k base** plus equity and bonuses. While the role is listed as on-site in Chicago, it follows a hybrid model requiring **three days per week in-office**, providing a balance of collaborative face-to-face time and remote flexibility. You’ll be joining a mission-driven AI company at a time of significant transformational change, offering high impact on their core revenue systems. **You might be a good fit if you...** * Have extensive experience architecting complex Salesforce CPQ solutions for global businesses. * Are proficient in Apex, VisualForce, and Trigger frameworks, with a background in Git-based version control. * Thrive on solving "vague" problems and leading projects from initial concept to final delivery. * Want to work for a leading AI-driven customer service platform with a strong engineering culture.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What's the opportunity?
We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.
## What will I be doing?
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
Competitive salary and meaningful equity
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.