This role is ideal for a seasoned **Enablement or L&D professional** with at least 5 years of experience in the B2B SaaS space. You should be a "builder" who th
Work type: hybrid
Location: San Francisco, California
Salary: $157,500 – $191,000/yr
Type: Full-time
This role is ideal for a seasoned **Enablement or L&D professional** with at least 5 years of experience in the B2B SaaS space. You should be a "builder" who thrives on creating scalable digital content—think e-learning modules, certifications, and video scripts—specifically for a partner or channel ecosystem. Mastery of Learning Management Systems (LMS) and Content Management Systems (CMS) is essential for success here. The position offers a strong compensation package ($157k–$191k) plus equity and a corporate bonus. While the role is based in **San Francisco**, Intercom observes a hybrid model requiring three days per week in the office. You’ll be joining a high-growth AI company during a pivotal shift in their partner strategy, giving you significant ownership over the global partner training engine. **You might be a good fit if you...** * Have hands-on experience managing an LMS like **Docebo** and a CMS like **Highspot**. * Can translate complex technical AI/Product features into digestible training for Sales and Tech partners. * Enjoy using data and engagement metrics to prove the ROI of your training programs. * Are comfortable working in a fast-paced, "speed and intensity" culture.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
## What's the opportunity?
Intercom is moving beyond a tool to a platform that powers the AI-first Customer Agent. Our partners are the primary drivers of ourexpansion. We are looking for a revenue-focused Enablement Strategist to lead the scaled motion. Your goal isn't just to inform partners, it is to accelerate their path to revenue. You will own the strategy that turns a "registered partner" into a "revenue-producing partner" by building the infrastructure that scales sales proficiency and technical delivery excellence across thousands of global users.
## What will I be doing?
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
The base salary range for candidates within the San Francisco Bay Area is $157,500 - $191,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our [core values](https://www.intercom.com/careers).
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.