Senior Service Account Manager at Everpure

**Who this is for** This role is for a seasoned professional to manage high-stakes relationships with enterprise-level accounts, serving as a strategic advisor

Work type: remote

Location: Remote, New Jersey

Salary: $124,000 – $186,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a seasoned professional to manage high-stakes relationships with enterprise-level accounts, serving as a strategic advisor for clients in the data storage sector. **Key highlights** You will act as the primary point of contact for mission-critical deployments and escalations, orchestrating cross-functional collaboration to ensure operational stability and long-term customer success. **You might be a good fit if you...** - Have 6+ years of experience in a customer-facing, technical account management role. - Demonstrate deep fluency in the data storage industry and complex product ecosystems. - Excel at leading executive-level reviews and navigating matrixed internal organizations. - Are skilled at conducting technical risk assessments and managing high-priority project implementations.

Job Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

#### THE ROLE

As a Senior Service Account Manager (SAM), you are the strategic architect of the customer experience for Everpure's most significant enterprise accounts. You will transform the post-sales relationship by serving as a high-impact advocate and trusted advisor, bridging the gap between complex customer needs and Everpure's engineering and product teams. By driving seamless product deployments and operational excellence, you ensure our customers don’t just use our technology—they thrive with it.

WHAT YOU'LL DO

• Orchestrate Global Customer Success: Own the end-to-end service delivery relationship for large-scale accounts, influencing cross-functional teams across engineering, product management, and legal to ensure a holistic and high-quality customer experience.

• Lead High-Stakes Operations: Direct complex Pure implementations and migrations within critical change windows, conducting proactive risk analyses and capacity planning to ensure 100% operational continuity and stability.

• Command Incident & Escalation Management: Serve as the primary point of command for high-severity issues, coordinating rapid-response teams and collaborating with leadership to ensure transparent communication and swift resolution during mission-critical events.

• Drive Strategic Growth & Reviews: Facilitate executive-level operational reviews and roadmap discussions that align Everpure's innovation with the customer’s business priorities, directly impacting retention and identifying customer-inspired business solutions.

• Champion Knowledge & Mentorship: Elevate the global organization by mentoring junior Service Account Managers and creating internal content that promotes best practices and expands team educational opportunities.

• 6 years relevant experience(customer-facing, large accounts, industry related role.)

• Expert Relationship Orchestration: Proven ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders, acting as a calm and authoritative voice during complex technical negotiations or escalations.

• Data Storage Industry Fluency: Deep professional experience within the technology or data storage sector, with the ability to provide subject matter expertise on complex product lines and translate customer requirements into prioritized product features.

• Advanced Analytical & Strategic Planning: Demonstrated skill in conducting technical risk analyses, capacity planning, and environment assessments to mitigate risks and accelerate a customer’s operational objectives.

• Project Leadership & Influence: Strong project management background with the ability to coordinate multiple high-priority projects and influence internal stakeholders to deliver results for the customer.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.This role may be eligible for incentive pay and/or equity.There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:
$124,000—$186,000 USD

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!

• Team: We build each other up and set aside ego for the greater good.

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