Senior Service Delivery Manager at Experian

This Senior Service Delivery Manager role is looking for a seasoned professional with over six years of client-facing experience in a global or regional capacity, specifically someone adept at IT Service Management (ITSM) processes. You would report to the Service Delivery Director and be responsible for maintaining service quality and strong client relationships. **What makes it worth a look...** The position offers comprehensive benefits including life insurance, health insurance, food vouchers, a flex allowance, internet coverage, corporate discounts, and a Sharesave plan, along with 25 days of paid vacation. There's also a clear pathway for professional growth with learning and development programs. **You might be a good fit if you...** * Have a strong understanding of ITIL processes. * Are skilled in managing client relationships and internal stakeholders. * Can effectively resolve conflicts and negotiate. * Understand the cost to serve and can identify productivity improvements.