Senior Service Specialist at Epiq

You are a service professional with at least one year of experience in production or client-facing environments and a high school diploma or GED. This role is w

Work type: onsite

Location: Dallas, TX

Salary: $23/hr

Type: Full-time

Summary

You are a service professional with at least one year of experience in production or client-facing environments and a high school diploma or GED. This role is well-suited for someone comfortable with manual tasks and administrative support in a professional office setting. **What makes it worth a look...** Opensity Solutions is hiring for this full-time role in Dallas, Texas, offering compensation up to $23 per hour with potential annual bonus eligibility. The position serves as an on-site support hub for law firms and professional service clients. **You might be a good fit if you...** * Possess working knowledge of Microsoft Office, specifically Word, Outlook, and Excel. * Can lift or move at least 40 pounds and operate a wheeled cart with a 75-pound capacity. * Have experience managing print, scan, and mail production tasks. * Are able to handle facilities and hospitality logistics like room setups and inventory control.

Job Description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

# Opensity Solutions is seeking a Senior Service Specialist to join our organization in Dallas, TX. In this pivotal role you will provide various administrative support to our client which may include copy, print, mail, hospitality, facilities and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities we invite you to apply to join our dynamic team.

Essential Job Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Servicesincludes accurately producing copy, print and scan projects per written instructions

• Receptionincludes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner 

• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed

• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns

• Works independently on assigned production tasks

• Handles client complaints as they arise such as: lost parcel, damaged packages, untimely deliveries and other similar situations

• Assists clients with complex print production needs

• Handles hospitality needs of the office including catering, conference room setups and visitor greetingQualifications &Requirements

• High School Diploma or GED

• Minimum of 1-year professional level work experience in a production setting

• Previous experience in a client service oriented field

• Working knowledge of PC applications such as Microsoft Office, especially MS Word, Outlook and Excel

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs

• Ability to walk, bend, kneel, stand or sit for an extended period of time

This position is part of the Opensity Solutions team.  For Information on Opensity’s benefits please visit [opensitybenefits.com](https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fopensitybenefits.com%2F&data=05%7C02%7Creallen%40epiqglobal.com%7C37a80d5b352243bc198708de8bf24b0c%7C2a9f86a929e744bd8863849373d53db8%7C0%7C0%7C639102069946992806%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mmkjErRclo7jjwIhr53VMwz8Qi%2FBDkoMzZRX%2FF1%2FpMw%3D&reserved=0).

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.

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