Senior Services Consultant - Amazon Connect at Zendesk

**Who this is for** This role is for a technical consultant experienced in cloud-based contact center delivery who enjoys working directly with high-profile cus

Work type: remote

Location: Austin, Texas, United States of America | Remote, Georgia, United States of America | Remote, Florida, United States of America

Salary: $137,000 – $205,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a technical consultant experienced in cloud-based contact center delivery who enjoys working directly with high-profile customers to architect and implement complex solutions. **Key highlights** You will lead the full technical lifecycle, including requirements gathering, solution design, AWS environment deployment, and hands-on configuration using Amazon Connect and related services. **You might be a good fit if you...** - Have 3+ years of experience building and deploying complex cloud-based solutions and AWS environments. - Possess mandatory, deep expertise in Amazon Connect and related integrations. - Are comfortable with scripting and developing solutions using Python and AWS Lambda. - Can create detailed technical design documentation and conduct client training sessions.

Job Description

## Job Description

As a Services Consultant, your primary responsibility will be to lead the end-to-end technical delivery for our customers. You'll take ownership of the implementation process, from initial requirements gathering to successful go-live, ensuring solutions are technically sound and aligned with customer business goals.

Responsibilities

Technical Expertise & Problem-Solving: Serve as a subject matter expert on Zendesk for Contact Center. Provide expert recommendations, identify workarounds, and confidently handle high-profile customers.

Solution Design & Documentation: Lead design and configuration workshops with customers, producing detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions.

Configuring services and deploying resources in customer AWS accounts, using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.

Collaborate on Implementation: Work closely with cross-functional teams, including Solution Architects, Engagement Managers, and Technical Architects to support the development, testing, and go-live phases..

Client Training & Handovers: Conduct technical training, handovers, and knowledge transfer sessions to ensure customers and stakeholders can effectively manage their new solutions.

Communication: Maintain strong communication with Engagement Managers, providing regular updates on project status, issues, and progress toward deliverables.

Qualifications

3+ years of customer-facing experience, preferably technical support or consulting role.

Experience with Amazon Connect is amust.

3+ years hands-on experience building, migrating and deploying complex cloud-based solutions.

Experiencing implementing and supporting AWS environments.

Experience in automating deployments and improving solution efficiency

Experience building integrations across contact center solutions.

Strong hands-on programming skills, experience developing solutions with code/scripting and comfortable with AWS Lambda and Python.

Passion for building contact center solutions and getting hands dirty.

Where We Work
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

The US annualized base salary range for this position is $137,000.00-$205,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

[Zendesk](http://www.zendesk.com/company/careers/?utm_source=other&utm_medium=organic&utm_campaign=job-description_Global_2025Q3) believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

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