Senior Site Reliability Engineer at Customer.io

This role is built for a seasoned SRE with at least 7 years of experience who thrives in high-scale environments. The ideal candidate is a proactive problem-solver with a deep mastery of MySQL and the Go programming language. Because the platform handles billions of messages, you should be comfortable managing distributed systems, heavy traffic, and high-stakes incident response within a GCP-centric infrastructure. The transparency and benefits package are standout features. With a salary up to $180k, Customer.io offers a fully remote, "Americas-based" environment that prioritizes work-life balance through 100% premium coverage for families, unlimited PTO, and a 16-week parental leave policy. You’ll also enjoy a culture that values autonomy, "product taste," and the use of AI tools to accelerate engineering workflows. **You might be a good fit if you...** * Have extensive experience in MySQL performance tuning and schema design at scale. * Are proficient in Go and Terraform for building and automating cloud infrastructure. * Prefer taking "ownership" of problems and moving fast over waiting for perfect documentation. * Enjoy a human-centric hiring process that uses realistic take-home tasks rather than trick questions.