You are a seasoned Site Reliability Engineer with significant experience managing distributed systems within cloud-native environments. You have a strong track
Work type: hybrid
Location: New York, NY
Type: Full-time
You are a seasoned Site Reliability Engineer with significant experience managing distributed systems within cloud-native environments. You have a strong track record of automating infrastructure workflows and implementing observability tools to ensure high availability for production services. **What makes it worth a look...** Ro offers this hybrid role based in New York, NY, at a prominent direct-to-patient healthcare company. While specific compensation is not disclosed, the position includes a comprehensive benefits package featuring a 401(k) match, fertility benefits, and student loan refinancing support. **You might be a good fit if you...** * Possess hands-on production experience with AWS services like EKS, RDS, and S3. * Write production-grade code using Go or Python for system automation. * Manage infrastructure as code using Terraform or Pulumi. * Maintain deep expertise in metrics, logging, and tracing via Datadog.
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
### The Role
At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems. As a Senior SRE on the infrastructure team, you’ll sit at the core of that effort: contributing to the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently.
You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers.
From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence.
## What You'll Do
At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems. As a Senior SRE on the infrastructure team, you’ll sit at the core of that effort: contributing to the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently.
You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers.
From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence.