Senior Specialist, Premium Support (Japanese speaker) at Airbnb

You're a seasoned customer service professional with at least five years of experience, particularly in multicultural environments or the hospitality sector, and you're fluent in both English and Japanese. **What makes it worth a look...** This full-time Senior Specialist, Premium Support role is with Airbnb, based in Japan. You'll handle the most sensitive and urgent support cases for key community members, including those in the Luxury segment, and mediate conflicts on high-value reservations. **You might be a good fit if you...** * Have experience engaging with executive-level stakeholders to resolve conflicts. * Possess advanced computer skills including Apple/Mac OS, Google Suite, and CRM systems. * Can accurately assess risk, understand urgency, and exercise good judgment. * Are proficient in handling customer cases through various channels like phone, messaging, and live chat.