Senior Staff Machine Learning Engineer at Zendesk

You're a recognized leader and domain expert in ML/AI, holding at least an MSc (PhD preferred) in a quantitative field. You have a substantial track record of research and deployment of AI solutions at scale, particularly in NLP or LLMs, with proven technical and research leadership. **What makes it worth a look...** This fully remote Senior Staff Machine Learning Engineer role is with Zendesk, focused on advancing state-of-the-art ML/AI for customer service globally. You'll define research agendas, lead the design and deployment of novel ML/LLM models, and mentor scientists and engineers. **You might be a good fit if you...** * Have strong coding skills in Python, with experience in ML frameworks like PyTorch. * Possess deep expertise in experimental design, statistical analysis, and ML science best practices. * Have experience with large-scale experimentation, data analysis, and performance tracking. * Have experience with AWS, Kubernetes, Docker, and Kafka.