Senior Staff Service Designer at Gusto

This role is for an expert Service Designer with at least 8 years of experience, specifically within the tech sector. You should be a high-level strategic thinker who can bridge the gap between software product design and human-led services. Ideal candidates have a proven track record of navigating complex organizational structures and influencing executive leadership to improve the end-to-end customer journey. The position offers a highly competitive salary range ($172k–$253k depending on location) and emphasizes equity-based compensation. While the role follows a hybrid model requiring 2-3 days per week in the Denver, San Francisco, or NYC offices, it provides an opportunity to shape the future of service design in an AI-accelerating landscape for over 400,000 small businesses. **You might be a good fit if you:** * Have a portfolio demonstrating expert-level user journey mapping and service architecture. * Are comfortable facilitating high-stakes workshops for cross-functional executive teams. * Can translate complex data and qualitative insights into long-term strategic visions. * Thrive in environments where you solve mission-critical problems that link people, processes, and product interactions.