This role is designed for a seasoned Tier 3 support professional or Solutions Engineer who enjoys being the final line of defense for complex technical issues.
Work type: remote
Location: Remote - USA
Salary: $77,000 – $110,000/yr
Type: Full-time
This role is designed for a seasoned Tier 3 support professional or Solutions Engineer who enjoys being the final line of defense for complex technical issues. You should have at least 4 years of experience in SaaS, specifically working with hardware-integrated platforms or POS systems. If you are someone who prefers "owning" a specific technical domain (like payments or APIs) and leading cross-functional projects rather than just clearing a queue, this senior-level position offers high visibility. The compensation is competitive, offering a base up to $110k plus a 10% annual bonus and equity. As a fully remote role, it provides a monthly work-from-home stipend and a flexible vacation policy. A unique perk is the "Boulevard Bucks" program, which encourages you to experience the self-care businesses the platform serves, such as medspas and high-end salons. **You might be a good fit if you:** * Are an expert at using SQL, Postman, and logs to perform deep root-cause analysis on systemic bugs. * Have experience managing the technical complexities of POS hardware or payment processing integrations. * Can translate high-level technical issues into clear action plans for Engineering and Product teams. * Thrive in autonomous environments where you are expected to build your own playbooks and documentation.
Who is Boulevard?
Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at [how we (and YOU) can make that happen](https://www.joinblvd.com/).
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through [our story and what we value the most](https://www.joinblvd.com/about).
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.
As a Senior Technical Specialist, you’ll operate as a highly autonomous technical leader within Technical Support—owning complex problem spaces, driving cross-functional initiatives, and serving as the go-to expert for specific domains across the platform. In addition to resolving the most challenging escalations, Senior Technical Specialists proactively identify risks, lead improvement projects, collaborate with R&D, and shape how technical support is delivered at scale. This is a high-impact role with incredible visibility, supporting key accounts and internal teams.
This role is ideal for someone who thrives in ambiguity, takes initiative without direction, and enjoys balancing hands-on technical work with broader system-level impact. Your work will directly influence support efficiency, product quality, and long-term customer trust.
What you’ll do here:
In addition to the wonderful people you’ll get to work with and challenging projects that’ll push you - Boulevard is here to make sure you’re always at the top of your game emotionally, mentally, and physically.