Senior Technical Support Engineer at five9

This role is ideal for an experienced technical professional with at least 3 years of experience in implementation or systems engineering within the contact center space. You should have a strong grasp of omnichannel communication technologies and a solid foundation in Windows/Linux environments, SQL databases, and API integrations. While the listing is for a Senior Technical Support Engineer, the core responsibilities lean heavily toward implementation and consultative solution building. You’ll be working on-site in Chennai, focusing on high-level troubleshooting and log analysis to ensure customer success. This is a great opportunity for those who enjoy "digging in" to resolve complex technical issues in a structured, customer-facing capacity. **You might be a good fit if you...** * Have 3+ years of experience implementing contact center suites like Cisco UCCE, Amazon Connect, or Genesys. * Are proficient in MS SQL, IIS, and performing deep-dive log analysis for troubleshooting. * Feel comfortable consultatively working directly with end customers to deploy cloud solutions. * Possess a strong understanding of IP networking, REST APIs, and Linux environments.