Senior Technical Support Engineer - Applications at GoFundMe

This role is designed for an experienced support professional with at least 3 years of experience in technical support engineering, specifically within a SaaS environment. You should be comfortable acting as a bridge between high-touch customer support and engineering teams. Ideal candidates are those who can navigate complex technical landscapes—like root-cause analysis in GitHub and managing CRM data—while effectively communicating with non-technical nonprofit customers. As a Senior TSE for the GoFundMe Pro (Classy) team, you will enjoy a hybrid work model in Buenos Aires with a focus on mission-driven work. The role offers high visibility, involving you in scrum meetings and hotfix escalations. Notable perks include holistic support for hybrid work, family planning assistance, and flexible time-off policies, along with a strong cultural emphasis on DEI and community volunteering. **You might be a good fit if you...** * Have 3+ years of experience in technical support, specifically with SaaS integrations and Salesforce. * Are comfortable digging into GitHub to identify root causes and writing detailed Jira tickets for developers. * Excel at managing enterprise-level account escalations and mentoring junior support staff. * Enjoy a "hybrid" role that balances technical troubleshooting with collaborative client-facing calls.