Senior Technical User Operations Specialist at Harvey

This role is for a battle-tested technical support professional with at least four years of experience troubleshooting AI or machine learning products. You should be someone who enjoys staying hands-on in the ticket queue while acting as the final boss for the most complex API and integration escalations. **What makes it worth a look...** You get to join a high-growth legal AI startup with serious financial backing and a six-figure salary that peaks at $161,000. It is a rare chance to work on agentic AI at scale while remaining an individual contributor rather than moving into management. **You might be a good fit if you...** * Have deep experience debugging APIs and system integrations. * Can explain complex technical bugs to both engineers and non-technical lawyers. * Feel comfortable leading live troubleshooting calls with high-stakes enterprise clients. * Prefer a fast-paced, hybrid New York City office culture.