Senior Technical User Operations Specialist at Harvey

This role is designed for a technical support veteran with 4 to 6 years of experience troubleshooting AI-powered or machine learning products. You should be someone who enjoys staying hands-on in the queue while acting as the final escalation point for complex API integrations and system bugs. **What makes it worth a look...** Harvey is a high-growth AI startup backed by top-tier investors, offering a rare chance to shape the support infrastructure for a product with massive market fit. This is an individual contributor track that prioritizes deep technical mastery over people management, making it ideal if you want to influence product roadmaps without managing a team. **You might be a good fit if you...** * Can identify systemic product patterns and translate them into actionable bug reports for engineers. * Feel comfortable leading live troubleshooting calls with high-stakes enterprise customers. * Have a background in supporting complex SaaS integrations or technical API workflows. * Proactively create internal playbooks and mentor peers to improve the team's technical bar.