Senior Technical User Operations Specialist at Harvey

This role is for a seasoned support veteran with five or more years of experience handling technical escalations for AI or machine learning platforms. You should be someone who enjoys staying hands-on in the queue and leading live troubleshooting calls rather than moving into people management. **What makes it worth a look...** The compensation is high for an individual contributor support role, topping out at $161,000 for a fully remote position. It is a rare chance to join a well-funded AI startup that has already found significant product-market fit among professional services firms. **You might be a good fit if you...** * Have specific experience debugging APIs and complex system integrations. * Can translate highly technical bug reproductions into actionable reports for engineers. * Thrive in high-volume environments where processes are still being built. * Enjoy mentoring junior specialists on troubleshooting frameworks and technical logic.