Senior Technical User Operations Specialist at Harvey

This role is for a seasoned support engineer with four to six years of experience specifically handling complex AI or machine-learning products. You should be someone who enjoys staying deeply hands-on with high-volume technical queues while acting as the final escalation point for the most difficult API and integration bugs. **What makes it worth a look...** You get to work at a high-growth AI startup backed by top-tier investors with a clear path for senior individual contributors who want to avoid people management. The compensation is competitive for a support role and offers the chance to influence product roadmap by working directly with engineers. **You might be a good fit if you...** * Have significant experience troubleshooting AI platforms or complex API integrations. * Can replicate sophisticated bugs and write clear documentation for engineering teams. * Are comfortable leading live troubleshooting calls with high-stakes enterprise customers. * Live near San Francisco and can commit to a hybrid office schedule.