Senior Trainer at Zendesk

You're a seasoned technical trainer with experience in SaaS and customer experience platforms. **What makes it worth a look...** This full-time, fully remote Senior Trainer role is with Zendesk. The position involves leading advanced technical training on their suite of customer experience products, including Zendesk Support, Guide, Chat, Talk, and Explore. There is also an expectation of up to 20% travel for key in-person trainings or events. **You might be a good fit if you...** * Have prior experience delivering technical training on SaaS or CX software, ideally Zendesk or similar platforms like Salesforce Service Cloud or ServiceNow. * Possess hands-on experience with instructional video production, multimedia content creation, and virtual classroom tools such as Zoom or Webex. * Have practical experience with adult learning theory and measuring training effectiveness through metrics/KPIs. * Have proven expertise with e-learning authoring tools and LMS platforms like Articulate or Docebo.