Senior Zendesk Business Systems Analyst at Twilio

This role is designed for a senior technical analyst with at least five years of experience building and scaling Zendesk environments. You should have a deep background in system architecture, automated workflows, and custom API integrations within a customer support ecosystem. **What makes it worth a look...** The position offers a solid remote-first culture specifically for residents of Ontario, British Columbia, or Alberta. You get a transparent salary range starting around $100k plus a 12.5% target bonus, equity grants, and comprehensive wellness benefits. **You might be a good fit if you...** * Hold a Zendesk Support Administrator Certification or equivalent hands-on expertise. * Have professional experience scripting with APIs and Javascript to extend third-party tools. * Can navigate JIRA and Salesforce to align support systems with broader business operations. * Prefer working in an environment that prioritizes asynchronous work and autonomy.