Serivce Account Manager at Everpure

**Who this is for** This role is for a senior-level strategic account manager who acts as a dedicated advocate for enterprise customers, ensuring their technica

Work type: remote

Location: Remote, Colorado

Salary: $93,000 – $140,000/yr

Type: Full-time

Summary

**Who this is for** This role is for a senior-level strategic account manager who acts as a dedicated advocate for enterprise customers, ensuring their technical success and long-term loyalty through proactive service delivery. **Key highlights** You will orchestrate the end-to-end service experience for major accounts, acting as the primary link between customers and internal technical teams to influence product roadmaps and maintain optimal system health. **You might be a good fit if you...** - Have a deep understanding of data storage, cloud infrastructure, or enterprise IT environments. - Excel at managing executive-level relationships and resolving critical escalations in matrixed organizations. - Are skilled at translating complex technical performance data into actionable business impact for non-technical stakeholders. - Possess strong project management experience and the ability to lead cross-functional technical migrations.

Job Description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

#### THE ROLE

As a Service Account Manager (SAM), you will be the strategic architect of the customer experience for Everpure’s most enterprise-level accounts. Your mission is to transform complex service requirements into seamless value realization, acting as a high-impact advocate who bridges the gap between our customers and our internal Engineering, Sales, and Support teams. By deeply understanding your customers' environments, you will proactively drive system health and personalize their journey on the Everpure Platform. This is a high-visibility role where your ability to cultivate trusted relationships directly ensures long-term loyalty and business growth.

#### WHAT YOU’LL DO

• Orchestrate Global Service Delivery: Own the end-to-end service relationship for strategic accounts, overseeing onboarding, support engagements, and capacity planning to ensure customers maximize the ROI of their Everpure investment.

• Drive Proactive Incident Management: Reduce support friction by identifying technical risks and delivering comprehensive root cause analyses (RCA) and resolution strategies that maintain optimal system health and uptime.

• Act as a Strategic Advocate: Serve as the primary conduit between the customer and Everpure’s product leadership, translating customer feedback into actionable insights for Product Management and Engineering to influence future roadmaps.

• Execute Strategic Business Reviews: Lead quarterly operational and executive management reviews that align Everpure’s technology with the customer’s business priorities, driving increased contract value and long-term brand advocacy.

• Facilitate Operational Excellence: Coordinate complex implementations and migrations within change control windows, ensuring high-quality deployments that meet rigorous enterprise standards.

• Strategic Relationship Management: Demonstrated ability to influence cross-functional stakeholders and navigate matrixed environments to drive customer success and resolve critical escalations at the executive level.

• Communication & Presentation Excellence: Mastery in articulating complex technical issues to both technical and non-technical audiences, with a focus on translating technical performance into clear business impact.

• Project & Change Leadership: Expert organizational and project management skills, with the ability to manage multiple high-stakes accounts while coordinating technical implementations and risk assessments.

• Industry & Domain Expertise: Proficient understanding of data storage, cloud infrastructure, or adjacent enterprise IT sectors, enabling you to provide best-practice guidance on environment health and roadmap initiatives.

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.This role may be eligible for incentive pay and/or equity.There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:
$93,000—$140,000 USD

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.

• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!

• Team: We build each other up and set aside ego for the greater good.

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