Service Catalog Analyst II at Global Payments

This role is ideal for a mid-level IT operations professional with a strong foundation in ITIL frameworks and IT Service Management (ITSM). The position suits someone who enjoys data analysis, process documentation, and identifying opportunities for automation. You should be comfortable working independently in a remote environment while maintaining high standards for detail in a high-volume payments technology landscape. As a remote-ready position, this role offers significant flexibility and the chance to influence the "Service Catalog" roadmap for a major global fintech. You will move beyond simple data entry to provide strategic recommendations on KPIs and process improvements. It’s an excellent opportunity for a professional looking to step into a leadership-adjacent role, as you will occasionally represent management and mentor junior staff. **You might be a good fit if you...** * Have at least 2 years of technical experience within an ITIL-driven organization (ITIL v4 certification is a major plus). * Are proficient in data mining, relational databases, and creating process workflows via Visio or UML. * Excel at translating complex data into actionable monthly reports and executive-level presentations. * Enjoy "policing" service quality by identifying gaps between disparate systems and existing offerings.