Service Delivery lead at Kyndryl

You're a seasoned leader with at least 5 years of experience managing IT delivery teams and a strong understanding of Kyndryl's services, platforms, and technology vendors. You excel at guiding teams through incident, problem, and change management, with a knack for root cause analysis and a forward-thinking mindset focused on automation and AIOps. **What makes it worth a look...** Kyndryl is looking for a Service Delivery Lead in Kochi, Kerala, India, offering a full-time, on-site role where you'll manage IT operations, ensure customer satisfaction within contractual frameworks, and lead teams through technical escalations. Opportunities for global collaboration and professional growth in a supportive environment are key. **You might be a good fit if you...** * Have 5+ years of experience leading delivery teams and quality services. * Possess AIOps hands-on knowledge and an automation/innovation-oriented mindset. * Can partner with Delivery Partners and SREs to achieve positive customer outcomes. * Are experienced in leading teams through incident, problem, and change management.