Service Delivery Manager at MySigrid

This role is designed for a seasoned supervisor with at least one year of experience leading customer success or service teams, specifically within the virtual assistant or executive support industry. You will need a background that blends account management with hands-on staff coaching to ensure high-quality output for executive clients. **What makes it worth a look...** The package includes an HMO for you plus two dependents and reimbursable internet costs, which is a significant perk for hybrid setups. While you only meet in the Ortigas office once a month, you get the stability of a corporate culture that emphasizes work-life balance and internal career mobility. **You might be a good fit if you...** * Have experience auditing the quality of inbox management and scheduling tasks. * Feel comfortable jumping onto sales calls to convert leads or expand existing accounts. * Know how to increase service usage by identifying under-utilized client plans. * Can manage a team's leave schedule to ensure constant coverage without gaps.