Service Delivery Manager at five9

Ideal for a seasoned professional with 5+ years in ITIL Process Design or ITSM eBond integration, who has experience managing SaaS Managed Services and a strong understanding of ITIL-based Service Transition and Operations. **What makes it worth a look...** This fully remote, full-time role with five9 offers a competitive salary range of $57,600 - 151,700 USD per year. They emphasize a team-first culture, diversity, and inclusivity, with a comprehensive benefits package including 100% employer-covered health, dental, and vision for employees. **You might be a good fit if you...** * Have ITIL methodology expertise, particularly in Service and Incident Management. * Possess PMP or Agile/Scrum Project Management certification. * Have experience in a day 2 support services role within Contact Center environments. * Are available for LATAM working hours.