Service Delivery Manager at Experian

**Who this is for** This senior-level Service Delivery Manager role is for an experienced professional with 10-14 years in a service delivery environment, ideally with ITIL v4 Foundation certification (and Managing Professional desirable). You should thrive in a fast-paced Agile setting, possess a strong service ownership mindset, and be adept at leading ITSM processes, incident management, and problem resolution. **Key highlights** This position at Experian emphasizes operational excellence and continuous service improvement across consumer services. You'll be instrumental in influencing stakeholders, driving post-incident reviews, and embedding proactive monitoring practices. The role offers a hybrid work arrangement in Hyderabad, Telangana, and is part of an award-winning culture known for its focus on DEI, work/life balance, and employee development. **You might be a good fit if you...** - Have proven experience owning ITSM lifecycles and driving operational excellence. - Are skilled in managing major incidents and leading problem management (RCA, trend analysis). - Can effectively communicate the benefits of ITSM practices within an Agile framework. - Are experienced with ITSM tools like ServiceNow and cloud platforms such as AWS.