Service Desk Analyst at Experian

Ideal for someone with a background in technical service desk support or customer service who wants to grow their IT career. You should be comfortable working i

Work type: hybrid

Location: Nottingham

Type: Full-time

Summary

Ideal for someone with a background in technical service desk support or customer service who wants to grow their IT career. You should be comfortable working in a target-focused environment and managing technical inquiries across phone, email, and digital channels. **What makes it worth a look...** Experian offers a hybrid role based in Ruddington that requires you to be in the office 40% of the time. You will work 37.5 hours per week on a rotating shift pattern between 8am and 6pm, Monday through Sunday, and receive a comprehensive benefits package including pension, Bupa healthcare, and a sharesave scheme. **You might be a good fit if you...** * Have professional experience troubleshooting technical issues for clients. * Are proficient with standard PC software and corporate support ticketing systems. * Can manage shift-based work commitments during the week and on weekends. * Possess a strong desire to learn new technical skills and advance within IT.

Job Description

## Job Description
We are recruiting for a new Service Desk Analyst to join Experian Technology & Infrastructure to provide support and provide great service through a variety of channels including digital, phone & email communications to our customers internally and externally.

You will achieve this by providing support, troubleshooting and resolution of customer and technical issues relating to the use of company products, services and related applications, ensuring the client experiences a simple and easy service.

Reporting to the Service Desk Team Leader, you will use your first-class skills to engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements.

This is a Hybrid, Ruddington-based position (40% in the office)You will work 37.5 hrs per week, covering a shift pattern on a rota of 8am - 6pm Monday to Sunday with no on-call required.Main Responsibilities/Activities

• Champion the delivery of excellent service and responding to individual client needs


• Provide technical support to resolve client issues keeping the client updated throughout the support process


• Take full ownership to resolve queries by working with other internal departments


• Deliver outcomes to a high standard within agreed timescales, procedures and quality standards


• Achieve personal development and team Goals

• Previous role in customer service or technical service desk support, training will be provided.


• Excellent service experience, responding to individual client needs to a high standard


• Experience working in a target focused role.


• Use standard PC software and all systems required for role


• You will have experience working with clients & partners at different levels


• IT Career aspirations & interest in learning new skills.

• Flexible work environment, working hybrid (40% in the office) or full time in the office if you prefer.


• Great compensation package and discretionary bonus plan


• Core benefits include pension, bupa healthcare, sharesave scheme and more


• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

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