Service Desk, Subject Matter Expert at Kyndryl

You're a mid-level Service Desk Subject Matter Expert with 4-5+ years of experience, likely holding an IT certificate or diploma, and preferably ITIL certified. **What makes it worth a look...** Kyndryl is hiring for this full-time, hybrid role in Bangalore, Karnataka, India. This position emphasizes creating and improving digital workforce service processes, enhancing quality delivery, and driving agile practices. **You might be a good fit if you...** * Have in-depth knowledge of agile frameworks and ITIL/IT Service Management. * Are proficient in using MS Office for reporting and analysis. * Possess strong decision-making, conflict management, and client partnering skills. * Have experience in coaching, feedback, training, and process design.