Service Desk, Subject Matter Expert at Kyndryl

You're a mid-level professional with a background in IT and strong experience in service desk operations, aiming to elevate processes and guide teams. **Kyndryl** is looking for a Service Desk Subject Matter Expert for a full-time, hybrid role in Bangalore, Karnataka, India. This position focuses on ensuring quality delivery, identifying process improvements, and managing the implementation of new strategies within Digital Workforce Services. **You might be a good fit if you...** * Have 4-5+ years of experience in team management and client interaction. * Possess ITIL certification and in-depth knowledge of agile frameworks and IT Service Management. * Are proficient in MS Office and have experience in coaching, feedback, and process design. * Have a strong understanding of quality management principles and techniques like Lean or Six Sigma.