Service Specialist at Epiq

Ideal for someone with at least one year of customer service experience, ready to provide essential administrative support in a professional business environmen

Work type: onsite

Location: USA-San Francisco-CA-101 California Street, Suite 3500

Salary: $20 – $25/hr

Type: Full-time

Summary

Ideal for someone with at least one year of customer service experience, ready to provide essential administrative support in a professional business environment. A High School Diploma or GED is required. **What makes it worth a look...** Epiq is hiring a Service Specialist at their on-site San Francisco office, offering $20-$25 per hour plus potential annual bonus. This role offers career growth within a technology-enabled managed services organization. **You might be a good fit if you...** * Can handle mail, copy, print, and scanning services accurately. * Possess strong reception and hospitality skills for greeting visitors and managing conference rooms. * Are able to perform facilities tasks like minor office moves and lifting up to 40 lbs. * Have experience with records management, including creation, storage, and retention.

Job Description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

# We are seeking a professional and customer service focused Service Specialist to join the GBTS team at our law firm client's downtown office.  In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities, records, and receptionist services.  A true utility player position that will allow you to grow in your career. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities we invite you to apply to join our dynamic team.

#

Essential Job Responsibilities

• Mail Servicesincludes metering, sorting, and distributing mail and accountable packages per schedule

• Copy Servicesincludes accurately producing copy, print and scan projects per written instructions

• Receptionincludes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

• Hospitality Servicesincludes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

• Floor Coordinationincludes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

• Facilities Servicesmay include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

• Records Servicesmay include records creation, circulation, storage, tracking, transfer and retention services as defined or outlined in GBTS service agreement with client.

• High School Diploma or GED

• Minimum of 1 year work experience in a customer services field

• Ability to multitask with attention to detail

• Ability to resolve issues with professionalism and tact

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

#INDHP

This position is part of the Opensity Solutions team.  For Information on Opensity’s benefits please visit [opensitybenefits.com](https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fopensitybenefits.com%2F&data=05%7C02%7Creallen%40epiqglobal.com%7C37a80d5b352243bc198708de8bf24b0c%7C2a9f86a929e744bd8863849373d53db8%7C0%7C0%7C639102069946992806%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mmkjErRclo7jjwIhr53VMwz8Qi%2FBDkoMzZRX%2FF1%2FpMw%3D&reserved=0).

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.

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