Service Specialist at Epiq

**Who this is for** This position is ideal for an organized, service-oriented individual looking to contribute to the daily operations of a professional firm by

Work type: onsite

Location: USA-Raleigh-NC-301 FAYETTEVILLE ST

Type: Full-time

Summary

**Who this is for** This position is ideal for an organized, service-oriented individual looking to contribute to the daily operations of a professional firm by providing comprehensive administrative support. **Key highlights** You will act as a key member of the office team, handling diverse responsibilities including mail and copy services, reception duties, and the ongoing maintenance and supply management of conference rooms and common areas. **You might be a good fit if you...** - Hold a High School Diploma or GED and have 1+ year of customer service experience. - Possess the ability to resolve service issues with tact and professionalism. - Are comfortable with regular physical activity, including lifting 40 lbs. and standing or walking for extended periods. - Have a strong track record of multitasking and accuracy.

Job Description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

# A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.

Essential Job Responsibilities

Mail Servicesincludes metering, sorting, and distributing mail and accountable packages per schedule

Copy Servicesincludes accurately producing copy, print and scan projects per written instructions

Receptionincludes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner

Hospitality Servicesincludes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed.

Floor Coordinationincludes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance

Facilities Servicesmay include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Qualifications & Requirements

High School Diploma or GED

Minimum of 1 year work experience in a customer services field

Ability to multitask with attention to detail

Ability to resolve issues with professionalism and tact

Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is up to 17.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

This position is part of the Opensity Solutions team. For Information on Opensity’s benefits please visit [opensitybenefits.com](https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fopensitybenefits.com%2F&data=05%7C02%7Creallen%40epiqglobal.com%7C37a80d5b352243bc198708de8bf24b0c%7C2a9f86a929e744bd8863849373d53db8%7C0%7C0%7C639102069946992806%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mmkjErRclo7jjwIhr53VMwz8Qi%2FBDkoMzZRX%2FF1%2FpMw%3D&reserved=0).

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.

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