Service Transfer Coordinator at First American

Ideal for someone with at least one to three years of experience in the mortgage industry who possesses a firm understanding of the loan servicing life cycle. Y

Work type: remote

Location: USA, California, Santa Ana

Salary: $27 – $36/hr

Type: Full-time

Summary

Ideal for someone with at least one to three years of experience in the mortgage industry who possesses a firm understanding of the loan servicing life cycle. You need a high school diploma to qualify for this role. **What makes it worth a look...** ServiceMac, a subsidiary of First American, pays between $26.88 and $35.83 per hour for this fully remote position based in the USA. The company is well-regarded for its long-term inclusive culture and frequent placement on national best workplace lists. **You might be a good fit if you...** * Have specific experience using Black Knight MSP software. * Understand the technical requirements of loan acquisitions and servicing transfers. * Can manage due diligence documentation and audit project files effectively. * Are comfortable resolving repurchase demands from agencies.

Job Description

# Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

# What We Do

Service Transfer CoordinatorHow You'll Contribute

• Provides a wide range of support in the day-to-day workflow in conjunction with servicing transfers and MSR acquisitions.


• Participates in due diligence activities from deal initiation through execution.


• Gathers and creates auditable project documentation, including but not limited to due diligence activities, data mapping decisions and customer impact assessments.


• Maintains project schedules, task lists and reporting for loan acquisitions and servicing transfers.


• Ensures appropriate Agency forms, approvals and instructions are completed for new sub-servicing relationships.


• Maintains appropriate files by transfer or acquisition, which contain relevant information relating to the sale and transfer.


• Follows up with prior servicer for all needed loan information or documentation related to the servicing transfer.


• Works closely with internal servicing business units to ensure information needed from prior servicer is delivered timely and in a useful format and makes updates to the system of record as needed.


• Ensures complete deal onboarding by confirming receipt of electronic data, loan images and physical loan documents and other transaction settlement requirements.


• Reviews repurchase demands from the Agencies and works with counterparties to resolve repurchase demands.


• Manages outstanding claims due from counterparties.


• Manages service release repurchases and/or interim servicing.


• Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.


• Actively contributes to the results of a team and works toward achieving goals and objectives.

Required Education, Experience, Licensure & Certification

• High School diploma or equivalent


• Some college preferred


• 1-3 years mortgage experience with understanding of the loan servicing life cycle


• 3+ years of experience within the mortgage industry preferred


• Black Knight MSP experience preferred


• Residential mortgage management experience preferred

• Working knowledge of fundamental concepts, practices and procedures used within the mortgage industry


• Self-motivated. Ability to accomplish goal/project-oriented work with minimal supervision


• Strong organizational skills and ability to meet demands and strict deadlines


• Must be able to accept ownership of related duties


• Strong time-management, organizational, and project planning skills


• Strong presentation skills


• Strong verbal and written communication skills

• Uses established procedures to perform assigned tasks.


• Instructions may be detailed for new assignments


• Establishes effective working relationships at the work group level

• No responsibility for the supervision of others


• Works under supervision applying established techniques, procedures or specific standards


• Work may be reviewed for soundness of judgment and overall accuracy

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. 

Pay Range: $26.88 - $35.83 Hourly 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. 

Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

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