Site Supervisor at Epiq

**Who this is for** This role is for a detail-oriented professional looking to oversee daily office operations and lead a support team within a professional leg

Work type: onsite

Location: USA-Columbus-OH-52 East Gay Street

Salary: $23/hr

Type: Full-time

Summary

**Who this is for** This role is for a detail-oriented professional looking to oversee daily office operations and lead a support team within a professional legal services environment. **Key highlights** You will serve as the primary liaison between the firm and staff, managing service delivery for copy, print, mail, and facilities while focusing on operational efficiency and team development. **You might be a good fit if you...** - Have prior supervisory experience in a client-facing professional services setting. - Are proficient in Microsoft Office and can manage A/V equipment for virtual meetings. - Possess the physical ability to handle office equipment and move supply loads up to 75 lbs. - Demonstrate strong initiative and the ability to work independently to meet productivity goals.

Job Description

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

# The Site Supervisor is responsible for overseeing the daily operations and ensuring exceptional client service at our law firm clients office services center.  In this pivotal role you will provide various administrative support  which may include copy, print, mail, hospitality, facilities and receptionist services.  If you thrive in a professional business environment and seek to join an organization with true career growth opportunities we invite you to apply to join our dynamic team.

Essential Job Responsibilities

• Serves as the principal liaison between the employees and the Client

• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service  

• Continuously looks for opportunities to increase the efficiency of operation

• Seeks opportunities to increase services and makes recommendations to the key contact

• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

• Recruits and interviews potential candidates for available positions at the site

• Hires, trains, supervises, evaluates and develops all personnel assigned to the site

• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

• Assists Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

• Demonstrates proficiency in scheduling and coordinating virtual meetings (e.g., Microsoft Teams and Zoom), including the setup, testing, and support of conference room audio-visual systems to ensure seamless client meetings

• High School Diploma or equivalent

• Previous supervisor experience in a client service-oriented field, preferably a professional services environment

• Detail oriented with good attention to detail

• Good verbal and written communication skills

• Strong initiative required; ability to work independently with minimal direct supervision

• Ability to lead others in a professional manner

• Working knowledge of Microsoft products including MS Word, Excel and Outlook

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

This position is part of the Opensity Solutions team.  For Information on Opensity’s benefits please visit [opensitybenefits.com](https://nam02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fopensitybenefits.com%2F&data=05%7C02%7Creallen%40epiqglobal.com%7C37a80d5b352243bc198708de8bf24b0c%7C2a9f86a929e744bd8863849373d53db8%7C0%7C0%7C639102069946992806%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=mmkjErRclo7jjwIhr53VMwz8Qi%2FBDkoMzZRX%2FF1%2FpMw%3D&reserved=0).

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.

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