SMB Account Manager - Austin (Hybrid) at CrowdStrike

Ideal for a professional with at least one year of full-cycle sales experience targeting IT or security decision-makers. A bachelor’s degree is preferred, and y

Work type: hybrid

Location: USA - Austin, TX

Salary: $50,000 – $80,000/yr

Type: Full-time

Summary

Ideal for a professional with at least one year of full-cycle sales experience targeting IT or security decision-makers. A bachelor’s degree is preferred, and you should be comfortable managing contract renewals and identifying upsell opportunities within a small-to-mid-size business portfolio. **What makes it worth a look...** CrowdStrike offers a base salary of $50,000 to $80,000 per year for this role based in Austin, Texas. You will work in a hybrid capacity, requiring only one day of office attendance per week for team collaboration. **You might be a good fit if you...** * Have experience with sales frameworks like MEDDIC, MEDPICC, or Sandler. * Possess a technical background or have previously worked within the SaaS or cybersecurity industries. * Are comfortable managing contract negotiations and the full customer lifecycle.

Job Description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a Corporate Account Manager - SMB to ensure that our customers are successful and thriving with our next generation endpoint technology. This is a great opportunity for those who want to cultivate and sharpen their sales skills. CrowdStrike offers a robust sales training and development program where you will learn about our industry leading product and services.

This is a full sales cycle role in which you will proactively advocate for the customers in the small to mid-size business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.

This is a hybrid-remote role and will require you to go into the office just 1x a week at our Austin, TX for team building, unity, and collaboration.What You’ll Do:

• Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase

• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.

• Achieve a quota of new sales growth within customer base.

• Be a customer advocate, driving relationships with key customers and creating new champions.

• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.

• Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.

• Devise and execute account strategies and plans to maximize account growth.

• Provide high touch customer service, including escalation and coordination of support issues as needed.

• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

• 1+ years in sales development and/or 1+ years of full sales cycle experience in an account management or net new logo capacity, selling to a technical audience such as engineers, IT, security, and other related fields.

• Bachelor's degree is preferred

• Light experience and/or understanding of sales qualification frameworks such as Medic, Medpicc, and/or Sandlar

• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.

• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.

• Strong technical aptitude and ability to learn new concepts quickly.

• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings

• High level of comfort handling client objections and negotiations.

• Security or SaaS experience is a plus.

Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

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