Software Customer Experience (CX) Operations Manager at IDEXX

Ideal for a senior-level professional with over 5 years of experience in customer operations or service enablement within a tech environment, possessing a strong process improvement mindset and experience with system integrations. A Bachelor's degree or equivalent experience is required. **What makes it worth a look...** This fully remote, full-time role at IDEXX offers a competitive salary of $110,000 - $120,000 per year, along with day-one health benefits and a 5% 401k match. **You might be a good fit if you...** * Have managed and coached a CX Systems Administrator. * Are a business lead for platforms like GUIDEcx, Gong, Gainsight, or CustomerGauge. * Can lead Voice of the Customer programs, managing CSAT reporting and feedback loops. * Have experience in process improvement and workflow optimization across customer-facing functions.