Software Engineer, Customer Experience at whatnot

This role is ideal for a senior-level backend specialist with at least 5 years of experience, particularly within high-growth startup environments. While the title says mid-level, the description seeks a "Lead" level mindset—someone who can architect high-scale systems and translate ambiguous product needs into technical reality. Proficiency in Python, Elixir, or Postgres is a significant advantage. The compensation is highly competitive ($195k–$230k), and the benefits package is standout, including a 4% 401k match, child care allowances, and "dogfooding" credits to shop on the platform. Although the role is remote-friendly, there is a geographical requirement: you must live within commuting distance of their hubs in Los Angeles, New York, San Francisco, or Seattle for occasional in-person collaboration. **You might be a good fit if you...** * Have a track record of scaling backend infrastructure that handles thousands of transactions or issues per hour. * Want to work at the intersection of AI-automated support and high-scale e-commerce. * Prefer "owning" a project from the initial idea through to production deployment and monitoring. * Thrive in fast-paced environments where Shipping speed is balanced with technical excellence.