Software Engineer, Customer Experience at whatnot

This role is ideal for a senior-level backend engineer (5+ years of experience) who thrives in high-growth startup environments. While the listing is categorized as mid-level, the responsibilities—leading end-to-end solutions, building AI-powered automations, and scaling infrastructure—require a "Lead" mindset. Proficiency in Python, Elixir, or Postgres is a significant advantage. The compensation is highly competitive ($195k – $230k) and comes with a robust benefits package, including a 4% 401k match, childcare allowances, and "dogfooding" credits to shop on the platform. Although the team is "remote co-located," you must live within commuting distance of their hubs in SF, LA, Seattle, or NYC for in-person collaboration. **You might be a good fit if you:** * Have a track record of scaling backend systems that handle high transaction volumes (thousands of issues per hour). * Enjoy a "full ownership" culture where you move fast from initial design to production. * Are interested in applying AI and automation to solve complex logistics and customer support challenges. * Prefer a hybrid work style that balances home office flexibility with regular in-person problem-solving.