**Who this is for** This role is for a Software Engineer who views internal developers as their primary customer. You should be passionate about creating tools,
Work type: onsite
Location: Washington - Seattle | Georgia - Atlanta | Washington - Bellevue | Texas - Austin
Salary: $117,200 – $223,900/yr
Type: Full-time
**Who this is for** This role is for a Software Engineer who views internal developers as their primary customer. You should be passionate about creating tools, SDKs, and evaluation frameworks that make it easier for other engineers to ship AI features. **Key highlights** You will be part of the AI Platform team, helping to build a self-service environment that accelerates AI adoption across Slack. Your work involves bridging the gap between core infrastructure and product engineering to ensure developers can build AI capabilities safely and efficiently. **You might be a good fit if you...** - Have experience building developer-facing tools or SDKs within an infrastructure context. - Are comfortable evaluating the trade-offs between managed services and open-source solutions. - Enjoy designing interfaces that simplify complex machine learning workflows for end-users. - Have a strong background in software engineering best practices for building scalable, reliable platforms.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
## About Slack AI
Slack AI's mission is to transform how people work by making Slack an AI-powered operating system. We're tackling significant challenges like unlocking collective knowledge and reducing noise, all while building a seamless, consumer-grade AI experience within users' existing workflows. Join us in shaping the future of work through AI.
## About the Team
The AI and ML Infrastructure team is part of Slack’s Core Infrastructure organization and is responsible for the foundational systems that enable machine learning and AI across the company. The team designs, builds, and operates reliable, scalable, and high performance platforms that allow product and ML teams to develop, deploy, and operate AI driven capabilities with confidence.
The team owns shared infrastructure, services, and tooling that support the full ML lifecycle, including model training, deployment, inference, and monitoring. As Slack AI continues to grow, the team is evolving from traditional ML deployments toward large scale, highly distributed model systems. This work involves deep architectural decisions around scalable model deployment strategies, real time feature serving at very high throughput, GPU accelerated inference at message scale, and responsible training of models on sensitive data with strong privacy and safety requirements.
### Core Focus Areas
## About the Role
We are looking for Software Engineers to join the AI Platform effort and build the developer experience that powers AI at Slack. In this role, you will treat internal engineers as your primary customers, designing and building tooling, SDKs, and evaluation frameworks that enable product teams to ship AI features faster and more reliably.
You will work closely with ML Infrastructure, modeling, and product teams to make informed decisions around open source versus managed solutions, improve the usability and reliability of our AI platforms, and accelerate the adoption of AI across Slack.
### What you’ll be doing
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this [Accommodations Request Form](https://careers.mail.salesforce.com/accommodations-request-form?_ga=2.139086459.912759425.1690463420-976932181.1684251251).
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our [Candidate Privacy Statement](https://www.salesforce.com/en-us/wp-content/uploads/sites/4/documents/legal/Privacy/salesforce-candidate-privacy-statement-december-2024.pdf) for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
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