**Who this is for** A dedicated support engineer interested in managing and troubleshooting complex cloud platforms and internal customer workloads in a fast-pa
Work type: remote
Location: US, CA, Santa Clara | US, NC, Remote | US, VA, Remote | US, Remote | US, NC, Durham | US, CA, Remote
Salary: $76,000 – $172,500/yr
Type: Full-time
**Who this is for** A dedicated support engineer interested in managing and troubleshooting complex cloud platforms and internal customer workloads in a fast-paced environment. **Key highlights** You will act as the primary interface for users of NVIDIA’s DGX Cloud, triaging technical issues, building operational tooling, and collaborating with SRE teams to enhance platform reliability. **You might be a good fit if you...** - Have 2+ years of experience supporting distributed software systems and Linux environments. - Are proficient with Kubernetes and major cloud providers (AWS, Azure, GCP, or OCI). - Possess a strong background in infrastructure, networking, and DevOps scripting. - Have previous experience with MLOps workflows, GPU infrastructure, or HPC environments.
The NVIDIA DGX Cloud organization is looking for passionate software support engineers to partner closely with our internal customers to support them on our internal platforms. This partnership requires you to gain a deep understanding of the customer needs, how their application(s) work, assist them in troubleshooting issues, and create documentation to make it easier for users to troubleshoot issues themselves in an ambiguous / fast-moving environment. The support you provide will help our users have a better experience and help shape our platform.
We expect you to have knowledge of supporting cloud-based deployments across compute, storage and networking environments.
What will you be doing:
What we need to see:
Ways to stand out from the crowd:
NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 76,000 USD - 126,500 USD for Level 2, and 108,000 USD - 172,500 USD for Level 3.
You will also be eligible for equity and [benefits](https://www.nvidia.com/en-us/benefits/).
Applications for this job will be accepted at least until April 24, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.