Software Support Specialist - Malaysia at Insider One

This role is designed for early-to-mid-career professionals with 1–2 years of experience in SaaS support, MIS, or software development. The ideal candidate has a university degree and a strong technical aptitude, particularly someone who enjoys bridging the gap between customer success and engineering. While the primary requirement is strong English communication and troubleshooting skills, a background in basic web technologies will give you a significant advantage. You’ll join a Sequoia-backed company with a global culture and high internal mobility. Standout perks include becoming a shareholder through an ESOP program and extensive learning resources, including access to MasterClass, LinkedIn Learning, and CloudGuru. The role is hybrid, based in Kuala Lumpur, and focuses heavily on technical relationship management and meeting SLAs for partner success. **You might be a good fit if you...** * Have experience troubleshooting technical products and can translate partner needs into product feedback. * Are comfortable debugging issues and have a foundational understanding of HTML or CSS. * Thrive in a fast-paced environment where meeting response-time SLAs is a priority. * Value professional development and want to "own" a piece of the company you work for.