Solutions Architect (CCaaS) at Zendesk

This role is designed for a technical pre-sales expert who has deep experience architecting AWS Connect or similar CCaaS environments. You need to be comfortable bridging the gap between sales and engineering by scoping complex cloud migrations and building detailed professional services estimates for enterprise customers. **What makes it worth a look...** Zendesk offers a hybrid work model that balances remote flexibility with in-person collaboration in Bangalore or Pune. It is a chance to work at the intersection of AI and customer experience for a major global SaaS player while specializing in the high-demand AWS Connect ecosystem. **You might be a good fit if you...** * Hold active AWS certifications and have hands-on experience deploying Amazon Connect. * Have worked as a Solutions Architect or Sales Engineer specifically within the contact center industry. * Can translate high-level business goals into a structured technical proposal and project scope. * Live in (or plan to work from) Karnataka or Maharashtra.